Warranty & support
You're not alone after you pay
One year of coverage on the parts that matter, handled directly by us. Plain-language coverage, full written terms before you buy, and the same phone number you called before you bought.
One year limited warranty
What's covered, plainly
We administer this warranty ourselves. The claim is handled by the same hands that prepped your machine, not by a distributor.
✓ Covered
- Battery12 months from delivery. The most expensive part of the machine.
- Motor12 months from delivery, for manufacturing defects.
- Controller12 months from delivery, for manufacturing defects.
- Charger6 months, for manufacturing defects only — not 12 like the rest.
✕ Not covered
- Competition useRacing and organised competition are excluded.
- Crashes and impactsDamage from an accident or a fall.
- Water damageThese are not designed to be submerged or pressure-washed.
- Misuse and modificationsDamage caused by how the machine was used or altered.
If it's a manufacturing defect, we cover the transport
We look at the bike first and find the cause. If the failure is a manufacturing defect, transport is on us. That's the part most sellers leave out.
Custom finishes
Powder coating keeps your warranty
A bike we repaint is still a brand new bike. Choosing a custom finish does not reduce or void the coverage above.
Support
How to reach us
Something wrong with your bike? Message us and we'll tell you what to do next. We answer.
This warranty is offered and administered exclusively by JR IMPORT LLC under its own written terms, and not by the manufacturer or its U.S. distributor. Full terms are provided with your purchase.